Troubleshooting
Why is my video not downloading?
Most failures come from a private or removed post, an unsupported URL, regional access, a temporary provider error, or an expired result.
Check that the post is public
Open the link in a private browser window. If it requires login, membership, payment, or account approval, Getzu cannot retrieve it.
Copy the original post URL
Use the platform Share action. Avoid profile pages, search pages, tracking redirects, and links containing private session data.
Check the browser download folder
A prepared file starts through your browser. Review its Downloads panel, storage permission, free space, and blocked-download warning.
Try the link again later
Providers and source platforms can fail temporarily. Recheck the original link to create a fresh temporary result.
FAQ
Why did my result expire?
Prepared results are temporary for privacy and storage control. Check the source link again.
Why is one quality missing?
Only formats actually returned for that source are shown.
Why does a short link fail?
Its redirect may be unsafe, expired, blocked, or lead to an unsupported page.
Does Getzu bypass regional restrictions?
No. Access controls and source-platform restrictions are not bypassed.